Below FAQ are some common concerns of our clients.
If you have other questions, please just send it to cohort.consumer@gmail.com.
Need Help?
If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative.
If we aren’t available, drop us an email and we will get back to you within 20-36 hours!
Ordering & Customization
Simply browse our collection, select your favorite items, add them to your cart, and proceed to checkout. For customized items, don’t forget to fill in the personalization details before adding to your cart.
Yes! Many of our products offer personalization options such as names, dates, or special messages. Just follow the instructions on the product page or reach out to us for specific requests.
Please contact us within 2 hours of placing your order. Once the item enters production, changes may not be possible.
Shipping & Delivery
Yes, Dive Decor ships PAN India. For international orders, please contact us before placing your order.
Standard delivery usually takes 2–3 business days, while personalized items may take 3–5 business days, depending on complexity.
Once your order is shipped, you’ll receive a tracking number via email or SMS. You can also track your order directly from your Dive Decor account.
Cancellations & Returns
- Standard items: cancellation can only be done before dispatch.
- Personalized items: Can't be canceled once you place the order.
- After these windows, cancellations are not possible as your order will be in processing or production.
Email us at [cohort.consumer@gmail.com] with your order number and "Cancellation Request" in the subject line. We'll confirm if your order is eligible for cancellation.
Yes, returns are accepted for standard, non-personalized items within 3 days of delivery if they are damaged or incorrect. Personalized items are non-returnable, unless they arrive damaged or with errors caused by us.
Payments & Refunds
We accept credit/debit cards, UPI, net banking, and popular wallets like Paytm and Google Pay.
Refunds are processed within 5–7 business days after approval and will be credited to your original payment method.
Yes, returns are accepted for standard, non-personalized items within 3 days of delivery if they are damaged or incorrect. Personalized items are non-returnable, unless they arrive damaged or with errors caused by us.
